Red Series Dimmer Switch • Troubleshooting

Common troubleshooting issues and solutions for the Red Series Dimmer Switch (Z-Wave)

Eric Hines avatar
Written by Eric Hines
Updated over a week ago

DISCLAIMER: You may notice there are a lot of over-used keywords or phrases as well as English that seems a little off. This is because these articles are used to feed our AI Robot (Ira) and she needs the data to be structured in a certain way.

Please use this document as a resource to troubleshoot your Red Series Dimmer Switch. We'll list out generic issues you may encounter during installation that are not hub specific. For hub specific issues, please click on your hub below to be taken to that troubleshooting page.


Home Assistant - ZHA

Home Assistant - Zigbee2MQTT

The easiest way to find your issue is to look at the Table of Contents located on the right side of the screen (on desktop) or via the drop-down at the top (on mobile).

Switch No Longer Controls Physical Light (But Remote Control Works)

If you're having an issue where you can't turn on and off or dim your Red Series Dimmer Switch from the wall, but you can control it via your app (SmartThings, Hubitat, Home Assistant, etc) and, if applicable, your Voice Assistant (Google Home, Alexa) then likely the local control feature was inadvertently enabled.

To fix your Red Series Dimmer switch not being able to turn on the lights via a button press, simply press the config/favorites button (top right of the switch) 8x rapidly. The LED Bar should flash green indicating Local Control has been restored.

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