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How to Submit a Ticket

This article will walk you through how to submit a ticket.

Eric Hines avatar
Written by Eric Hines
Updated over a week ago

Before submitting a ticket, try chatting with the robot (IRA). It's built using ChatGPT and it has digested all of our knowledge-base articles and you may be surprised at how accurate she can be with answering you.

Submitting a Ticket

To submit a ticket, please follow the instructions below:

  • Click on the red bubble at the bottom left of your screen (NOTE: some adblockers may block this bubble from showing. If that's the case, please email our support)

  • Start a chat by clicking on, "Start a message"

  • Start your chat with IRA (Inovelli Robot Assistant). She is powered by ChatGPT and has digested our knowledge-base and solves most of the questions thrown at her. However, if you'd like to simply submit a ticket, just say, "Submit a Ticket"

  • Wait for IRA to give a response and if it helps, select, "That Helped" and if it didn't, select, "Get More Help" and she will ask a series of questions to better route your inquiry to the right support person.

  • Select the category that best describes your inquiry

  • Depending on your choice, the robot will route you through various scenarios and ultimately give you a form to fill out that will be passed onto our support team. When the time comes, click on, "Create Ticket"

  • Fill out the form with as much detail as possible and, if applicable, upload any pictures or videos that you think will help and click on, "Create Ticket"

  • Once submitted, you will receive a confirmation via the chat bubble and via email

  • You can see the status of your ticket here

  • Once your ticket is responded to or updated, you will receive an email and your chat bubble will reflect the updated status and will show the response from the customer service agent

  • You can respond in the bubble or via the link in the email and once the ticket is resolved, you will receive a further email stating the ticket was resolved

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